6.4 Review Score
August 5, 2016
First night we were homeless with on room to stay in. The staff of the Grand were unable to help us find a listing of us staying there. Next day the owner called at 10:00 a.m. to say that Booking got the check-in wrong and we were not
We liked the location of the Grand
July 6, 2016
DO NOT STAY HERE - COMPLETELY MISREPRESENTED - INADEQUATE STUDIO/ROOM THAT ONLY SLEEPS 2
MISLEADING AND DECEPTIVE ADVERT. TERRIBLE ACCOMMODATION. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES! Advertised as 46m One bedroom condo when in fact it is only a spartan 28m studio/hotel room with no table or chairs. Advertised with city/garden view when in fact a large tree blocks the entire window - No view whatsoever! Advertised to sleep 4 but 2 must sleep on a worn out sofa bed with broken springs and then you have nowhere to sit or eat. In reality it's only suitable for a couple as the comfy double bed is the best thing in the place apart from the fast, reliable wi-fi. Advertised with free toiletries but none supplied - not even a small bar of soap. Advertised with Tea/coffee maker but only tea left behind by previous guests and no coffee and no jug to boil water...OMG IMPORTANT: This apartment is NOT managed by the resident Castle Management Group and falls well short of their accommodation standards. In fact the reception desk has received many complaints about this apartment but could only offer an apology as they can not assist. You cant even get your money back because they have a NO CANCELLATION policy - BAD LUCK FOR YOU. Some of the supplied towels were quite dirty - totally unacceptable. The sheet was too small for the double bed and no blankets are supplied. The bathroom has no power point and no wash basin. Hence nowhere to shave, blow-dry your hair, put on your make-up, curl your hair, brush your teeth etc. You must use the kitchen sink. Not very hygienic but Too bad. The kitchen setup is ridiculous - it has 2 fridges, 2 sinks, 2 cooktop elements and some dirty old pots and pans, plenty of cupboards but no bench space to prepare your food. Furthermore there is no desk, table or chairs anywhere in the apartment to sit down and eat your food or just to read a book or check your emails and facebook. The floor tiles have not been scrubbed clean for a long time, only mopped over and so have in-ground dirt - yuk!
Excellent location only steps from Waikiki beach, shops and restaurants Comfortable double bed Excellent free wi-fi
June 9, 2016
Great location but condo needs updating
Condo furniture are old especially the sofa looks dirty. Towel holder is rusty. Tv didn't work. No sink inside the bathroom. They only provided 1 garbage bin which made it difficult to go back and forth. Found hair ball on the floor.