29 September 2016
Great Room But Awkward Arrangements
I booked a room at the Waikiki Grand Hotel; but that is not where the condo was. On the day of check in I received an unexpected message telling me to go to a completely different address on the other side of Waikiki. I also got vague instructions on how to get into the room. It turned out that the condo was inside a different, and no where near the Waikiki Grand. This is was very annoying because I had already booked all my tours with that pick up location and had to call and change them. There had been no notification from the hotel telling me that my room was in a completely different place until the day of check in. It was confusing and stressful. When I sent them a message asking for an explanation they just directed me to call booking.com. Check in was at 2PM. I arrived around 3PM and the room still wasn't ready. Some random dude was inside and told me to wait in the corridor.
The condo was just lovely - the furnishings were cosy and comfortable.
27 September 2016
Perfect Condo in Waikiki
There was nothing to not like
I loved the place because it was close to Ala Moana and the beach. The condo was very clean and I liked how it had a fully supplied kitchen. Thank you very much. I would definitely love to stay there again.
28 June 2016
very bad experience
the owner is completely absent, no assitance and bad behaviour. I can understand everything, but the guest still the guest, and if someone attached on the door of the apartment a sheet that wrote that you must leave the room before because someone didn't pay the fee (may be the owner)...well the owner should be clear, present and help who paid his/her room. No alternative to my opinion. He/her did the opposite
5 August 2016
First night we were homeless with on room to stay in. The staff of the Grand were unable to help us find a listing of us staying there. Next day the owner called at 10:00 a.m. to say that Booking got the check-in wrong and we were not
We liked the location of the Grand
6 July 2016
DO NOT STAY HERE - COMPLETELY MISREPRESENTED - INADEQUATE STUDIO/ROOM THAT ONLY SLEEPS 2
MISLEADING AND DECEPTIVE ADVERT. TERRIBLE ACCOMMODATION. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES! Advertised as 46m One bedroom condo when in fact it is only a spartan 28m studio/hotel room with no table or chairs. Advertised with city/garden view when in fact a large tree blocks the entire window - No view whatsoever! Advertised to sleep 4 but 2 must sleep on a worn out sofa bed with broken springs and then you have nowhere to sit or eat. In reality it's only suitable for a couple as the comfy double bed is the best thing in the place apart from the fast, reliable wi-fi. Advertised with free toiletries but none supplied - not even a small bar of soap. Advertised with Tea/coffee maker but only tea left behind by previous guests and no coffee and no jug to boil water...OMG IMPORTANT: This apartment is NOT managed by the resident Castle Management Group and falls well short of their accommodation standards. In fact the reception desk has received many complaints about this apartment but could only offer an apology as they can not assist. You cant even get your money back because they have a NO CANCELLATION policy - BAD LUCK FOR YOU. Some of the supplied towels were quite dirty - totally unacceptable. The sheet was too small for the double bed and no blankets are supplied. The bathroom has no power point and no wash basin. Hence nowhere to shave, blow-dry your hair, put on your make-up, curl your hair, brush your teeth etc. You must use the kitchen sink. Not very hygienic but Too bad. The kitchen setup is ridiculous - it has 2 fridges, 2 sinks, 2 cooktop elements and some dirty old pots and pans, plenty of cupboards but no bench space to prepare your food. Furthermore there is no desk, table or chairs anywhere in the apartment to sit down and eat your food or just to read a book or check your emails and facebook. The floor tiles have not been scrubbed clean for a long time, only mopped over and so have in-ground dirt - yuk!
Excellent location only steps from Waikiki beach, shops and restaurants Comfortable double bed Excellent free wi-fi